Terms of service
Last updated: 18 July 2026
Version: 2.1
These terms govern the relationship between WE ARE XYZ DESIGN STUDIO S.R.L. (hereinafter “Nara Knits”, “we”, “our”) and the users of the website naraknits.com (the “Site”), including visitors, customers, Nara Community members and ambassadors.
Operator identification details:
- Name: WE ARE XYZ DESIGN STUDIO S.R.L.
- Trade name: Nara Knits
- Registered office: Str. Av. Popișteanu 54B, 10th floor, ap. 102, Bucharest, Romania
- Trade Registry No.: J40/6312/2017
- Company ID (CUI): 37500897
- E-mail: hello@naraknits.com
- Phone: +40 750 291 690
- Hours: Monday–Friday, 09:00–17:00 (replies within 1–2 working days)
1. Scope of the Terms
By accessing or using the Site, placing an order, creating a customer account or enrolling in Nara Community / the Ambassadors Program, you agree to these Terms. If you do not agree, please do not use the Site.
2. Customer account
2.1. Creating an account is optional for purchasing products, but mandatory for:
- joining Nara Community;
- applying as an Ambassador;
- generating NaraCredits redemption codes.
2.2. You are responsible for keeping your login details confidential. Notify us immediately at hello@naraknits.com if you suspect unauthorised access.
2.3. We may suspend or delete an account in cases of fraud, abuse, repeated breaches of the Terms or prolonged inactivity (over 24 months without orders or login), with reasonable prior notice, except in cases of proven fraud.
3. Orders and prices
3.1. Displayed prices are final sale prices, expressed in the currency of the selected market (RON for Romania, EUR for Bulgaria). WE ARE XYZ DESIGN STUDIO S.R.L. is not registered for VAT purposes (the special exemption scheme for small enterprises under art. 310 of the Romanian Fiscal Code), so prices do not include VAT. Delivery costs are calculated separately at checkout.
3.2. Price reductions. Under Romanian OUG 58/2022 (transposing Directive (EU) 2019/2161 — “Omnibus”), when we announce a price reduction we also indicate the prior price — defined as the lowest price applied to the same product in the 30 days before the reduction.
3.3. An order becomes binding upon its confirmation by e-mail. We reserve the right to refuse an order in case of an obvious pricing error, stock unavailability or suspected fraud, with a full refund of any amounts collected.
3.4. The applicability of discount codes and benefits (Community, Ambassador, campaigns) is detailed in section 15.
4. Delivery
Delivery conditions, times and costs are detailed in the Shipping Policy.
5. Payments
5.1. Payments are made through the methods available at checkout: bank card (via Shopify Payments), Klarna and other methods shown at the time of the order. Payment processing is carried out by third-party providers (processors and financial institutions), under their own terms.
5.2. Flexible payment via Klarna. For certain orders, we offer the option to pay via Klarna Bank AB (publ), under the conditions available at the time of the order (usually “Pay in 30 days” or “Pay in interest-free instalments”). The up-to-date list of options and full conditions are shown at checkout and available at klarna.com/ro.
5.3. The availability of Klarna options and final approval are at Klarna’s discretion, based on an automated assessment (including a credit assessment where applicable). To use Klarna you must be at least 18 years old and resident in an eligible country. Klarna’s terms and conditions, pre-contractual information and privacy notice are available at klarna.com/ro.
5.4. For questions about billing, instalments, changing due dates or payment issues in your relationship with Klarna, contact directly Klarna through its official channels (the Klarna app or klarna.com/ro). For anything related to the product, delivery, returns or warranty, contact us at hello@naraknits.com.
5.5. Reversals and refunds for Klarna payments. In case of cancellation, withdrawal or refund (partial or full), we process the refund to Klarna without undue delay and no later than 14 calendar days from the day we are informed of your decision to withdraw — we may withhold the refund until we have received the returned products or you have supplied proof of shipping them back, whichever comes first (OUG 34/2014 art. 13) —, and Klarna updates the customer’s payment plan accordingly. Amounts already paid by the customer to Klarna are refunded by Klarna under its own conditions. See also the Refund Policy.
5.6. Stacking with promotional codes. Paying with Klarna is a payment method, not a discount — it can be combined with any valid discount code (Ambassador, Community, campaign), within the codes’ own stacking rules (see §15).
6. Right of withdrawal (consumers)
6.1. Under Romanian OUG 34/2014 (transposing Directive 2011/83/EU), you have the right to withdraw from a distance contract, without giving any reason and without incurring costs other than those provided in art. 13(3) and art. 14 of OUG 34/2014, within 14 calendar days of receiving the product.
6.2. This right cannot be limited or excluded by contract. The exceptions (personalised products, hygiene-sealed products, etc.) are strictly those provided by art. 16 of OUG 34/2014.
6.3. To exercise this right, follow the procedure in the Refund Policy. The model withdrawal form is available in the Annex to OUG 34/2014.
7. Warranty and conformity
7.1. Products benefit from a 2-year legal warranty of conformity from the date of delivery, under Romanian OUG 140/2021 (transposing Directive (EU) 2019/771) and Law 449/2003.
7.2. In case of lack of conformity, you are entitled, in the order set out in OUG 140/2021, to:
a) having the goods brought into conformity (repair or replacement) — free of charge, within a reasonable time not exceeding 15 calendar days from the date you notified us of the lack of conformity (OUG 140/2021 art. 12), without significant inconvenience;
b) a proportionate price reduction or termination of the contract — where: the seller has not remedied the lack of conformity, the lack of conformity is so serious as to justify an immediate reduction / termination, the seller has refused to bring the goods into conformity, or the lack of conformity reappears after the goods were brought into conformity.
7.3. Burden of proof. Under OUG 140/2021 art. 10, in the first year after delivery, any lack of conformity is presumed to have existed at the time of delivery.
7.4. For complaints, contact us at hello@naraknits.com with a description of the issue and photos.
8. Liability
8.1. Nara Knits’ liability is limited to the value of the order giving rise to the claim, except for:
a) cases which by law cannot be excluded (death, personal injury, intent, gross negligence);
b) consumers’ mandatory rights provided by Romanian OUG 34/2014, OUG 140/2021, Law 449/2003, OG 21/1992 and Law 193/2000 — which cannot be limited by contract.
8.2. Nothing in these Terms shall be interpreted as restricting the rights consumers have under applicable Romanian and European law, or the rights granted by the mandatory provisions of the law of the country where the consumer has their habitual residence (art. 6 of Regulation (EC) No 593/2008 — “Rome I”). In case of conflict between the Terms and these mandatory rights, the law prevails.
9. Intellectual property
9.1. All elements of the Site (text, images, logo, design, code) are the property of Nara Knits or its partners and are protected by copyright and trademark law. Reproduction, distribution or commercial use without written consent is prohibited.
9.2. User-generated content (UGC). If you publish content (text, photos, video, reviews) on the Site, in Nara Community or on social media in which you tag @naraknits or use our official hashtags (e.g. #naraknits, #naracommunity), you grant us a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence to use, reproduce, adapt, publish and display that content for promotion, marketing and product presentation purposes on our websites, in newsletters, in commercial materials and on social media, for as long as necessary. You confirm that you own the rights to the content and have the consent of all identifiable persons. You may withdraw this licence by sending an e-mail to hello@naraknits.com; we will cease future uses within a reasonable time, without being able to retroactively remove materials already distributed.
10. Personal data
The processing of personal data is detailed in the Privacy Policy and the Cookie Policy.
11. User conduct
You agree not to use the Site for illegal activities, fraud, automated scraping for commercial purposes without consent, or to interfere with its security or operation.
12. Governing law and dispute resolution
These Terms are governed by Romanian law. In case of disputes, we first seek an amicable resolution — contact us at hello@naraknits.com. Consumers may turn to the Romanian National Authority for Consumer Protection (ANPC) and to the mechanisms for Alternative Dispute Resolution (ADR), under Romanian OG 38/2015. Information at anpc.ro. The European ODR platform (Regulation (EU) 524/2013) was discontinued in 2025.
13. The Ambassadors Program (Nara Ambassadors)
About Nara Pro. “Nara Pro” is our extended loyal-customer program, structured in two complementary components — two “faces” of the same concept:
- Nara Ambassadors (described in this section, §13) — for those who actively promote the brand to their own community, in exchange for commissions in the form of NaraCredits;
- Nara Community (described in §14) — for those who buy regularly for themselves, with an ongoing discount and cashback.
The two components are independent — you can be part of one, the other, or both at the same time — and they share the same account infrastructure and the same internal currency (NaraCredits).
13.1. Nara Ambassadors (the “Program” in this section) is the marketing component of Nara Pro — a partnership through which people selected by us promote Nara Knits products in exchange for benefits in the form of NaraCredits (Nara Knits’ own store credits).
13.2. Eligibility and application. Applications are made through the form available on the Site. The selection of ambassadors is at our discretion. Ambassador status is granted to natural persons at least 18 years old. The Program does not create an employment relationship, commercial mandate, commercial agency or franchise. The ambassador acts as an independent natural person, with no residual rights after ambassador status ends (except for NaraCredits already issued and not retroactively invalidated through returns).
13.3. Tiers and benefits. Ambassadors are grouped into three distinct tiers (Friends, Makers, Muses), each with its own percentages for the discount offered to buyers and the NaraCredits granted to the ambassador. The current percentages are shown on the Program’s dedicated page and communicated to the ambassador in the welcome e-mail.
At the date of publication of these Terms, the values are:
| Tier | Buyer discount | Ambassador cashback (NaraCredits) |
|---|---|---|
| Friends | 5% | 5% |
| Makers | 10% | 8% |
| Muses | 15% | 12% |
⚠️ Flexible nature of the percentages. The discount and cashback percentages are not fixed. We reserve the right to change them unilaterally, with at least 30 days’ notice, by notice on the Program page and by e-mail to active ambassadors. Changes that reduce benefits apply only to new orders; NaraCredits already issued are not affected (they keep their RON value from the time of issue). Changes that extend benefits may be applied immediately. Movement between tiers may happen periodically, at our decision, based on performance and adherence to the Program rules.
13.4. NaraCredits and the redemption mechanism.
a) NaraCredits are Nara Knits’ own store credits. At the time of issue, 1 credit has a RON value communicated in the ambassador portal (currently: 1 credit = 1 RON). This value may be changed unilaterally for future issues; credits already earned keep their value from the time of issue (a snapshot per transaction), so a later change does not rewrite history.
b) NaraCredits are granted only for orders that are paid and not returned placed using the ambassador’s referral code, calculated as a percentage of the net order value (excluding VAT, shipping and fees).
c) NaraCredits are not cashback in the sense of payment in money: they are not refunded in cash, cannot be converted into other currencies and are not transferable between accounts.
d) Validity: 12 months from the date of issue. Expired credits are cancelled automatically without further notice.
e) Redemption mechanism: the ambassador accesses their personal portal at https://naraknits.com/apps/nara-portal (requires a Shopify customer account with the same e-mail). From the portal, the ambassador can generate a personal discount code, valid for 90 days from issue, usable once, restricted to their own account. When the code is generated, the credit balance decreases by the chosen amount.
f) ⚠️ Please note. If a generated code is not used within 90 days, the credits consumed at generation are not automatically refunded. For reinstatement requests, contact hello@naraknits.com; the decision is at our discretion.
13.5. Self-purchases. Orders placed by the ambassador themselves (identified automatically via the Shopify customer account or the order e-mail) do not generate NaraCredits. The order is recorded in the ambassador’s history marked “self-purchase”, but produces no commission. This is not a breach of the Terms — it is a rule of transparency and self-fraud prevention. The discount applied to the buyer through their own code remains valid under the general conditions.
13.6. Ambassador conduct. Ambassadors undertake to comply with the rules of the platforms they promote on (Instagram, TikTok, YouTube, etc.), advertising legislation, disclosure of the commercial relationship (#ad / #ambassador / “paid partnership”) and not to make misleading statements about the products. It is forbidden to have their own codes purchased by third parties they control (close relatives, proxy accounts), to defraud referrals, or to spam.
13.7. Suspension/termination. We may suspend the partnership with immediate effect, followed by e-mail notice within a maximum of 3 working days, in the following cases: (a) proven fraud; (b) serious breach of advertising disclosure rules; (c) actions with major impact on Nara Knits’ reputation. For any other breach, we will issue 14 days’ notice with the possibility to remedy. The ambassador may contest the decision within 14 days at hello@naraknits.com; we will reply with reasons.
13.8. NaraCredits when ambassador status ends. If the program ends through the ambassador’s fault (fraud, serious breach), unused NaraCredits are cancelled. If it ends without fault (voluntary withdrawal, program closure, tier restructuring), the credits remain valid for a further 90 days for normal use through discount code generation.
13.9. Tax status. NaraCredits, when converted into a benefit with economic value (even in the form of a product discount), may constitute taxable income under the Romanian Tax Code. The ambassador is responsible for declaring and paying their own taxes. Nara Knits may issue annual tax statements where applicable (e.g. form D205) for ambassadors exceeding the legal thresholds; we recommend consulting an accountant if Program income becomes significant.
13.10. Full terms: the complete details (percentages, tiers, conditions) are published on the Program’s dedicated page.
14. Nara Community
14.1. Nara Community is the second component of Nara Pro (alongside Nara Ambassadors, §13) — the loyalty face of the program. It is a free program through which members receive an ongoing discount while the program is active, and NaraCredits on every eligible order that is paid and not returned.
14.2. Enrolment. Enrolment is done by creating an account on naraknits.com and accepting the Program terms. There is no joining fee. The Program is available to natural persons at least 16 years old resident in the countries served. For minors under 18, the agreement of a legal guardian is required to enter into the loyalty contract.
14.3. Ongoing discount. Members benefit from an ongoing discount ongoing discount off the list price, applied automatically at checkout. The current percentage is 5% and is shown on the Program page. The discount:
- stacks with Ambassador codes (the two work independently);
- does not stack with seasonal campaign discounts (Black Friday, Outlet, sales, etc.); during these periods, the most favourable of the discounts applies automatically;
- excludes gift cards and products marked “loyalty discount inactive” (the updated list is on the Program page).
⚠️ Flexible nature. The discount percentage is not fixed. We may change the value with at least 30 days’ notice by notice on the Program page and by e-mail to active members. Changes that reduce the benefit apply only to purchases after the effective date.
14.4. NaraCredits (internal cashback). For every order that is paid and not returned, the member receives a percentage of the net value of the order (excluding VAT, shipping and fees) in the form of NaraCredits. The current percentage is 3%. These credits follow all the rules described in §13.4: 1 credit = 1 RON at the time of issue (value changeable for future issues, snapshot per transaction), 12-month validity, redemption via the portal with a 90-day code, not convertible into money.
⚠️ Flexible nature. The cashback percentage is not fixed. The same notice rules (at least 30 days for benefit reductions) and protections for credits already issued apply here too.
14.5. Self-fraud. Detection of abusive use (multiple accounts, false data, manipulation of returns to keep credits, etc.) leads to cancellation of the credits and possible account suspension, per §15.3.
14.6. Changes and termination. We may change the benefits, thresholds, credit validity period or other aspects of the Program, with reasonable notice displayed on the Site (at least 30 days for changes that reduce benefits). We may suspend an individual account in case of fraud, abuse or breach of the Terms; we may close the entire Program with at least 60 days’ notice, during which credits can be spent.
14.7. Account deactivation. If the account is deactivated at the Member’s initiative, accumulated NaraCredits remain available for a further 90 days to be used through discount code generation; afterwards they lapse without compensation. On deactivation for proven fraud, credits are cancelled immediately. After prolonged inactivity (over 24 months without orders), we will send a “credit expiry” notice 30 days before cancelling the credits. A negative balance (see §15.4) is cancelled on account closure with no payment claims.
14.8. Full terms: details on the Program’s dedicated page.
15. Promotional codes, NaraCredits and anti-fraud
15.1. Stacking. As a rule, a single promotional code per order (ambassador code, campaign code, etc.). The Nara Community discount applies in addition to the Ambassador code, as a membership benefit. Paying with Klarna does not count as a promotion and can be combined with any valid code.
15.2. NaraCredits — general rules. NaraCredits from any source (Ambassador, Community, return voucher, campaign cashback, manual adjustment):
- can be used exclusively on naraknits.com through a discount code generated from the portal;
- cannot be converted into money and do not accrue interest;
- are non-transferable between accounts;
- expire 12 months after issue;
- are reversed proportionally if the transaction that generated them is cancelled/returned/refunded.
15.3. Anti-fraud rules. Detection of abusive use (multiple accounts, false data, manipulation of returns to keep credits, proxy purchases of one’s own codes, etc.) leads to cancellation of the affected credits and the account suspension. The member/ambassador may contest the decision within 14 days by e-mail; we will reply with reasons within a maximum of 30 working days.
15.4. Negative balance. Following refunds, the NaraCredits balance may become negative (credits granted for an order were used before that order was returned). The negative balance is offset exclusively against future credits issued to the same account. We will not ask for the negative balance to be paid in money and will not enforce it. When an account with a negative balance is closed, the balance is cancelled.
15.5. Partial payment with credits. If an order was paid partly with credits and partly by card or Klarna, the refund in case of a return is made proportionally: the credits return to the member’s account, and the cash part returns to the original payment method.
16. Changes to the Terms
We may update these Terms periodically. The version in force is published on this page, with the “Last updated” date indicated at the top. Material changes (those affecting substantial rights or obligations) will be announced on the Site or by e-mail (for users with an account) with at least 14 days’ notice. If you do not agree with the changes, you may stop using the Site at any time, and for ongoing programmes (Nara Community, Nara Ambassadors) you may leave the programme before the changes take effect, without any penalty — credits already issued remain usable under the rules in force when they were issued. Continued use of the Site after the effective date constitutes acceptance of the changes.
17. Contact
For any questions about these Terms:
WE ARE XYZ DESIGN STUDIO S.R.L. (Nara Knits)
E-mail: hello@naraknits.com
Phone: +40 750 291 690
Address: Str. Av. Popișteanu 54B, 10th floor, ap. 102, Bucharest, Romania
