Contact information
Last updated: 18 July 2026
Merchant identification details
WE ARE XYZ DESIGN STUDIO S.R.L.
Trade name: Nara Knits
- Registered office: Str. Av. Popișteanu 54B, 10th floor, ap. 102, Bucharest, Romania
- Trade Registry No.: J40/6312/2017
- VAT/Company ID (CUI): 37500897
- E-mail: hello@naraknits.com
- Phone: +40 750 291 690
- Website: naraknits.com
Customer service hours
Monday–Friday, 09:00–17:00
We reply within a maximum of 1–2 working days.
What to contact us about
| Type of request | What to do |
|---|---|
| Orders, delivery, returns | hello@naraknits.com — include your order number |
| Conformity warranty | hello@naraknits.com — description + photos |
| Ambassadors Program | hello@naraknits.com |
| Nara Community | hello@naraknits.com |
| Klarna payment issues (instalments, due dates, invoices) | directly with Klarna via the app or klarna.com/ro |
| Personal data (access, deletion, portability, GDPR) | hello@naraknits.com — reply within max. 30 days |
| Complaints not resolved amicably | The Romanian National Authority for Consumer Protection (ANPC) |
Legal documents
- Terms and Conditions
- Privacy Policy
- Cookie Policy
- Refund Policy
- Withdrawal form
- Shipping Policy
- Ambassadors Program Terms
- Nara Community Terms
Dispute resolution
For complaints not resolved amicably, you can contact the Romanian National Authority for Consumer Protection (ANPC): anpc.ro or the mechanisms for Alternative Dispute Resolution (ADR) under Romanian Government Ordinance 38/2015.
The European ODR platform (Regulation (EU) 524/2013) was discontinued in 2025; up-to-date information is available on official EU websites.
