Shipping policy

Last updated: 18 July 2026

Merchant

WE ARE XYZ DESIGN STUDIO S.R.L. (Nara Knits)
E-mail: hello@naraknits.com
Phone: +40 750 291 690
Address: Str. Av. Popișteanu 54B, etaj 10, ap. 102, Bucharest, Romania

Delivery areas

We deliver within Romania and, where available at checkout, to other EU countries/internationally.

Delivery methods

• Express courier to your address — via Sameday Courier, delivered to the address you provide.
• Locker delivery — via the Sameday easybox locker network. Pick your locker on the map when completing your order.

The methods actually available for your address and the cost of each are shown at checkout.

Delivery costs

Delivery cost is calculated and shown at checkout, based on destination, weight/volume and the selected delivery method.

Processing and delivery times

• Order processing: usually 1–3 working days (may vary in busy periods).
• Delivery: per the estimates shown at checkout and the courier’s information. Displayed times are estimates.
• Legal deadline: unless a different deadline is agreed, we deliver within a maximum of 30 calendar days from the conclusion of the contract (OUG 34/2014 art. 18). If we fail to deliver on time, you may grant us an appropriate additional period, and if we still fail to deliver, you may terminate the contract with a full refund of all amounts paid.

Passing of risk

The risk of loss of or damage to the products passes to you when you (or a third party indicated by you, other than the carrier) take physical possession of the products (OUG 34/2014 art. 20). For locker delivery, risk passes when you collect the parcel from the locker.

Order tracking

You will receive tracking information by e-mail as soon as your order is handed to the courier.

Delivery issues

If the parcel is damaged on delivery, we recommend noting your observations with the courier (where possible) and contacting us at hello@naraknits.com with relevant photos. Not noting observations with the courier does not affect your legal rights (the legal guarantee of conformity and the right of withdrawal remain fully applicable).

Wrong addresses / uncollected parcels

The customer is responsible for providing a correct and complete address. For parcels returned due to a wrong address or non-collection, we can reship the order after payment of the corresponding shipping cost. Alternatively, at your request, we refund the value of the products per the Refund Policy.