Last updated: 18 July 2026
Version: 2.1
Welcome to Nara Community — the loyalty face of Nara Pro, our extended loyal-customer relationship programme. Below you will find the full rules. For the general legal framework, see also the Terms of Service, §14.
1. What Nara Community is (part of Nara Pro)
About Nara Pro. "Nara Pro" is our extended loyal-customer relationship programme, structured in two complementary components — two faces of the same concept:
- Nara Ambassadors — for those who actively promote the brand to their own community, in exchange for commissions in the form of NaraCredits;
- Nara Community (this page) — for those who buy regularly for themselves, with an ongoing discount and cashback.
The two are independent: you can be part of one, the other, or both at the same time. They share the same account infrastructure and the same internal currency (NaraCredits).
Nara Community is Nara Pro's free loyalty component, through which members receive:
- an ongoing discount for as long as the programme is active;
- NaraCredits on every eligible paid and non-returned order, as internal cashback.
2. Who can join
- individuals aged 16 or over residing in a country we deliver to;
- for minors under 18, the legal guardian's consent is required to conclude the loyalty contract;
- creating a customer account on naraknits.com is mandatory;
- there is no joining fee.
3. Benefits
⚠️ Flexible percentages, not fixed. The discount and cashback percentages below are the current values, in force on the date of publication. We may change these percentages unilaterally with at least 30 days' notice given on this page and by e-mail to active members. Changes that reduce benefits apply only to purchases made after the effective date; NaraCredits already issued keep their value from the time of issue.
3.1. Ongoing discount
Members receive an ongoing discount off the list price, applied automatically at checkout, for as long as the Programme is active. The current percentage is 5%.
Stacking with other discounts:
- Stacks with Ambassador codes (the two work independently — the Community discount applies on top of the code).
- Does not stack with seasonal campaign discounts (Black Friday, Outlet, sales etc.). During these periods we automatically apply the most favourable discount for you.
- Certain products may be excluded (gift cards, limited editions marked "loyalty discount inactive"). The up-to-date list is shown on the Programme page.
3.2. Cashback (NaraCredits)
For every paid and non-returned order, you receive a percentage of the net value (excluding VAT, shipping, fees) in the form of NaraCredits. The current percentage is 3%.
NaraCredits rules:
- at the time of issue, 1 credit = 1 RON (current value, changeable for future issues; credits already issued keep the value they were issued at);
- validity: 12 months from issue;
- redemption: by generating a discount code from your account, valid for 90 days, single-use, restricted to your account;
- cannot be converted into cash, are not transferable and do not earn interest;
- are reversed proportionally if the transaction that generated them is returned/cancelled/refunded.
⚠️ Note: if a generated code is not used within the 90 days, the credits consumed on generation are not automatically restored. For requests, contact hello@naraknits.com.
4. How to join
- Create a customer account on naraknits.com.
- Tick "I want to be part of Nara Community" in your account settings or in the checkout form.
- Accept these terms.
The discount applies automatically to your next order.
5. How to spend your credits
- Log in to your Shopify account on naraknits.com.
- Open the portal: https://naraknits.com/apps/nara-portal.
- Generate a discount code from your credit balance.
- Use the code at checkout within 90 days.
6. Self-fraud
Detection of abusive use (multiple accounts with variants of the same e-mail, false data, manipulating returns to keep credits etc.) leads to:
- cancellation of the affected credits;
- suspension of the account.
You may contest any decision within 14 days at hello@naraknits.com.
7. Negative balance
Following refunds, your NaraCredits balance may become negative (credits from an order were used before that order was returned). A negative balance is offset exclusively from future credits. We do not request payment in money and do not enforce it. When an account with a negative balance is closed, the balance is cancelled.
8. Partial payment with credits
If an order was paid partly with NaraCredits and partly by card or Klarna, the refund in case of return is made proportionally: the credits go back to your account, and the cash part goes back to the original payment method.
9. Changes to the Programme
We may change the benefits, thresholds, credit validity period or other aspects of the Programme with at least 30 days' notice displayed on the Site, for changes that reduce benefits. Changes that extend benefits may apply immediately.
10. Termination of the Programme
We may close the entire Programme with at least 60 days' notice, during which:
- the ongoing discount remains applicable;
- accumulated credits can be spent normally.
After closure, remaining unused credits lapse without compensation.
11. Account deactivation
11.1. At your initiative. Accumulated NaraCredits remain available for another 90 days to be used by generating a discount code; after that they lapse.
11.2. For proven fraud. Credits are cancelled immediately.
11.3. Prolonged inactivity (over 24 months without orders). We send a "credit expiry" notification 30 days before credits are cancelled.
11.4. A negative balance on closure is cancelled with no payment claims.
12. Personal data
Data processing complies with the Privacy Policy. Your loyalty data (credit balance, transaction history, eligible orders) is visible in your account.
13. Contact
E-mail: hello@naraknits.com
We reply Monday–Friday 09:00–17:00, within 1–2 working days.
In case of conflict between these provisions and the general Terms, the provision most favourable to the consumer prevails for purchases already concluded.
