Nara Community Terms

Last updated: 9 September 2026
Version: 2.3

Welcome to Nara Community — the loyalty face of Nara Pro, our extended loyal-customer relationship programme. Below you will find the full rules. For the general legal framework, see also the Terms of Service, §14.

1. What Nara Community is (part of Nara Pro)

About Nara Pro. "Nara Pro" is our extended loyal-customer relationship programme, structured in two complementary components — two faces of the same concept:

  • Nara Ambassadors — for those who actively promote the brand to their own community, in exchange for commissions in the form of NaraCredits;
  • Nara Community (this page) — for those who buy regularly for themselves, with cashback in NaraCredits on every order.

The two are independent: you can be part of one, the other, or both at the same time. They share the same account infrastructure and the same internal currency (NaraCredits).

Nara Community is Nara Pro's free loyalty component, through which members receive:

  • NaraCredits on every eligible paid and non-returned order, as internal cashback;
  • a cashback percentage that is the same for all members, applied from your first order.

2. Who can join

  • individuals aged 16 or over residing in a country we deliver to;
  • for minors under 18, the legal guardian's consent is required to conclude the loyalty contract;
  • creating a customer account on naraknits.com is mandatory;
  • there is no joining fee.

3. Benefits

⚠️ Flexible percentages, not fixed. The discount and cashback percentages below are the current values, in force on the date of publication. We may change these percentages unilaterally with at least 30 days' notice given on this page and by e-mail to active members. Changes that reduce benefits apply only to purchases made after the effective date; NaraCredits already issued keep their value from the time of issue.

3.1. Cashback

Cashback is 3% of every eligible order, the same for all members. There are no tiers and no spending thresholds: you receive the same percentage from your very first order.

The programme does not include a permanent price discount. The benefit is the cashback above, received in NaraCredits. If you have a discount percentage agreed individually with us, it remains valid and is visible in your account.

How it combines with other discounts:

  • offers do not stack with each other: at checkout you get either a campaign discount, or an ambassador code, or an individually agreed discount, not several at once. During campaigns we automatically apply whichever is most favourable to you;
  • NaraCredits always apply, on top of any offer. Credits are not a discount, they are money;
  • certain products may be excluded (gift cards, limited editions). Gift cards do not generate cashback, because the money merely moves from one pocket to another.

3.2. Cashback (NaraCredits)

For every paid and non-returned order, you receive in NaraCredits the percentage set out in §3.1. The calculation base is the subtotal actually paid, meaning the amount after any discount is applied, excluding shipping costs and any gift cards in the order.

NaraCredits rules:

  • at the time of issue, 1 credit = 1 RON (current value, changeable for future issues; credits already issued keep the value they were issued at);
  • validity: 12 months from issue;
  • redemption: by generating a discount code from your account, valid for 90 days, single-use, restricted to your account. You redeem a minimum of 10 credits at a time, unless your entire balance is below that threshold, and you can have a maximum of 3 active codes at once;
  • cannot be converted into cash, are not transferable and do not earn interest;
  • are reversed proportionally if the transaction that generated them is returned/cancelled/refunded.

Unused codes return your credits. Generating a code is a reservation, not a final spend. The credits leave your available balance so they cannot be spent twice, but if you do not use the code before it expires, they return automatically to your balance. The same happens if you cancel the code yourself in the portal. The spend becomes final only when the code appears on a paid order.

4. How to join

Joining is automatic: create a customer account on naraknits.com and, from your first paid order, you enter the programme. There is no membership fee and nothing to tick.

You can see your credit balance and history in your personal portal at https://naraknits.com/apps/nara-portal.

5. How to spend your credits

  1. Log in to your Shopify account on naraknits.com.
  2. Open the portal: https://naraknits.com/apps/nara-portal.
  3. Generate a discount code from your credit balance.
  4. Use the code at checkout within 90 days.

6. Self-fraud

Detection of abusive use (multiple accounts with variants of the same e-mail, false data, manipulating returns to keep credits etc.) leads to:

  • cancellation of the affected credits;
  • suspension of the account.

You may contest any decision within 14 days at hello@naraknits.com.

7. Negative balance

Following refunds, your NaraCredits balance may become negative (credits from an order were used before that order was returned). A negative balance is offset exclusively from future credits. We do not request payment in money and do not enforce it. When an account with a negative balance is closed, the balance is cancelled.

8. Partial payment with credits

If an order was paid partly with NaraCredits and partly by card or Klarna, the refund in case of return is made proportionally: the credits go back to your account, and the cash part goes back to the original payment method.

9. Changes to the Programme

We may change the benefits, the cashback percentage, the credit validity period or other aspects of the Programme with at least 30 days' notice displayed on the Site, for changes that reduce benefits. Changes that extend benefits may apply immediately.

10. Termination of the Programme

We may close the entire Programme with at least 60 days' notice, during which:

  • cashback continues to be awarded;
  • accumulated credits can be spent normally.

After closure, remaining unused credits lapse without compensation.

11. Account deactivation

11.1. At your initiative. Accumulated NaraCredits remain available for another 90 days to be used by generating a discount code; after that they lapse.

11.2. For proven fraud. Credits are cancelled immediately.

11.3. Credit expiry. Credits expire 12 months from issue, regardless of account activity. We notify you by e-mail beforehand so you have time to use them.

11.4. A negative balance on closure is cancelled with no payment claims.

12. Personal data

Data processing complies with the Privacy Policy. Your loyalty data (credit balance, transaction history, eligible orders) is visible in your account.

13. Contact

E-mail: hello@naraknits.com
We reply Monday–Friday 09:00–17:00, within 1–2 working days.

In case of conflict between these provisions and the general Terms, the provision most favourable to the consumer prevails for purchases already concluded.